Privacy Policy

Last updated: February 20, 2026

TroveArt (“we”, “us”, or “our”) operates the website https://www.thewallarts.shop (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or make a purchase from our online store specialising in wall art, canvas prints, framed artwork, and home & office decoration products.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information You Provide

Account & Order Information: Name, email address, phone number, billing address, shipping address, and payment details when you create an account or place an order.
Communication Data: Any messages, enquiries, or feedback you send us via contact forms, email, WhatsApp, or social media.
Reviews & Testimonials: Information you voluntarily share when leaving product reviews.

1.2 Information Collected Automatically

Device & Browser Data: IP address, browser type and version, operating system, device type, and screen resolution.
Usage Data: Pages visited, time spent on pages, referring URLs, click patterns, and search queries on our Site.
Cookies & Tracking: We use cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

Order Fulfilment: To process, ship, and deliver your wall art and decoration products.
Payment Processing: To process payments securely via PayPal and other payment gateways. When paying via PayPal, your LKR order total is converted to USD for processing.
Customer Support: To respond to your enquiries, handle returns, and provide after-sale support.
Personalisation: To recommend wall art and décor products based on your browsing history and preferences.
Marketing: To send promotional offers, new collection announcements, and discount codes (only with your consent; you can unsubscribe at any time).
Analytics: To understand how visitors use our Site and improve our user experience, product selection, and performance.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

Payment Processors: PayPal and other gateways to process transactions securely.
Shipping & Courier Partners: To deliver your orders (name, address, phone number).
Analytics Providers: Google Analytics, Facebook Pixel (anonymised/aggregated data).
Legal Authorities: When required by law, court order, or to protect our rights.

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing, and restricted access to personal data. However, no method of transmission over the Internet is 100 % secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 5 years for tax and accounting purposes.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (“right to be forgotten”).
Withdraw consent for marketing communications at any time.
Object to or restrict certain processing of your data.
Request data portability.

To exercise any of these rights, please contact us at the details below.

7. Third-Party Links

Our Site may contain links to third-party websites (e.g. PayPal, social media platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Brand: TroveArt
Website: https://www.thewallarts.shop
Email: info@troveart.lk